Intelligent Profiling Strategies Supporting E-Commerce
Building and Evaluating Non-Obvious User Profiles for Visitors of Web Sites
Introduction
Building profiles of registered users of a web site, as in
case of a portal, is of importance if it goes beyond collecting
the obvious information the user is willing to
give at the time of registration. The starting point of
our project is the assumption that a community of
users is registered on a web site and that for each user
a profile is built. Such a profile contains two parts of
data: one obvious, given directly by the user and one less obvious, inferred by the user’s behaviour during his visits on the site.
Our prototype Gugubarra implements ideas developed
at the database group (DBIS) at the JWG-university
Frankfurt. The focus is how to build, manipulate
non-obvious user profiles. Special emphases are paid
on a feedback mechanism and several methods of
measuring its results. Gugubarra works as a test application
on real data by using the IT-specialists’ community
viewzone.org.
Building the NOP
A web site (or a domain) is a collection of web pages
that are linked together within the site. Each page has
a specific content (in our model this relates to a specific
topic). The relevant data to be used in the algorithm
is extracted from various log files generated by
the web server.
Based on this data, the user’s navigation through the
site is brought together with the corresponding topics
and with help of an algorithm the non-obvious user
profile (NOP) is generated. Therefore the NOP shows
the path of the user through the site and the footprints
he left there.
Including a Feedback Mechanism
To measure the accuracy of a NOP we use a feedback
mechanism, where the user is asked directly to enter
his preferences, e.g., by presenting the values of his
NOP and asking him to verify or correct them. From
the feedback given by the user we build up another
profile called the feedback profile (FP). Now
Gugubarra compares the NOP with the FP and by use
of different attempts a derived profile (DP) is build as
a base for further calculations.
Using the Results
There are several ways to use the calculated profiles,
e.g. the grouping of similar users in a cluster or the
projection of user’s behaviour in the future. Another
possibility is to adapt the presented content to the
user’s interests. An important keyword in this context
is the personalisation. Main goal of our work and
building non-obvious user profiles is to improve the
services offered on a web site.
"Gugubarra" is the Aboriginal name for the Kookaburra bird.
We are open to cooperation. If you are interested to get in contact with the Gugubarra team, please send us an e-mail at:
gugubarra@viewzone.org |